When you receive your item/s from our courier it is essential to check the packaging of your goods BEFORE signing the delivery note. Once this is done there is no recourse in the event of courier or transit damage. If damage is discovered the item should either be rejected or signed for as "damaged". This will allow us to claim for damages with our courier insurance and if necessary arrange for the despatch of a replacement. If you have any reason to believe that the packaging has been affected during transit or the packaging looks in any way damaged, it is VERY IMPORTANT that you sign the delivery note as 'damaged' and notify us of this damage within 48 hours of receipt by email. You must also make sure that you contact us within 48hrs if the product itself has any courier damage, by emailing us - click here.
A signature is required for delivery of most of our products. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it. It is the responsibility of the customer to supply the correct delivery address on their accounts when the purchase is made. Ladyluck fun casinos cannot be held liable for loss of items if an incorrect delivery address is registered
Items Over 30kgs (Plus Specialist or Fragile Items)
For most items over 30 kg, our specialised couriers will contact you to arrange a specific date for delivery. This helps us ensure that there are very few occasions when extra delivery charges will have to be incurred. Unfortunately if the allocated timeslot is missed by the customer then a redelivery fee will apply.
Our large item courier is a one or two man delivery unit equipped with heavy lifting gear such as trolley’s and carts. They will deliver to you doorstep on their own and will be willing to assist you moving your item inside. Delivery timescales for these heavy items are generally longer and receipt of your products will usually occur within 10 working days of the completion of the order (Unless otherwise stated on the product advert). We can offer a next day service on certain items in the case of emergencies so please contact if this is required
Areas where Surcharges Apply
Please contact if you are unsure whether your postcode is subject to a surcharge. All non-mainland UK postcodes will be. If you do not select the appropriate surcharge at checkout or fail to contact us before placing an order to a non mainland UK address then we will contact you to inform you of the extra costs. At this time the customer has the right to cancel their order if they do not accept the stated surcharge.
For Items Over 35kgs or those that require a specialist service
Postcodes IV, AB, DD, PA, DG, TR, PL, EX, SA, CA, CT, NR and LL may all be subject to a surcharge. Please contact us for NI, ROI, British Isles and Overseas costs. Please see individual item specification as this can vary depending on the product you are purchasing.
For items Under 35kgs
Highland Scotland, all of the offshore Islands, Northern Ireland, Republic of Ireland and overseas will all be subject to a surcharge.
If we have had an item returned back to us due to non communication from the customer or supplying an incorrect delivery address, the customer will be responsible for all shipping costs.
Warranty
All of our products are covered by a manufacturers warranty. This warranty will be a minimum of 12 months in length and will cover faulty parts or craftsmanship. Many products ship with an extended warranty. General wear and tear, or misuse are not covered by any of our manufacturers warranties. The terms and length of this warranty may vary depending on the product you are purchasing. Warranty information for each specific product will be found on the individual product page and also in the order confirmation email that you will receive after purchasing.
Returns
The Consumer Protection (Distance Selling) Regulations 2000:
As stated by the above you can return any item to us within 7 days of the day after receipt of delivery for any reason, provided the item is new and unused, and in its original packing (i.e. It is in resalable condition). Please contact us at Ladyluckcasinos@aol.com before returning any items.
In the case that there is no fault with the product then Ladyluck fun casinos will arrange for the return of the item to the manufacturer. The customer will be liable for all delivery costs incurred during the transaction as well as the return delivery fees. In the case that delivery is subsidised within the advertised price the customer will still be liable for the actual costs of the outward and return deliveries.
Important: Almost all delivery charges for large items and products that require a 2 person lift delivery are subsidised by ladyluck fun casinos to some extent. The minimum cost including VAT to deliver one of these large items is usually £45. This is the amount that will be non - refundable in the case of non - faulty returns and exchanges. The customer will also be responsible for the return delivery cost which will usually be at least that amount again. These charges are made to the customer at cost price and only to cover actual expenses incurred. Please make sure you are happy with you choice before ordering and always feel free to call us if you require help and advice when selecting.
It will be the responsibility of the customer to ensure that any product being returned is stored safely and in its original packaging until it is collected for return to the relevant address.
On receipt of the item it will be quality checked. Ladyluck fun casinos will then process a full refund minus the delivery costs as stated above onto the card or into the account used to make the purchase. The customer will receive their funds within a maximum of 14 days after receipt of the returned item.
Damaged or Faulty Item Returns
In the event that you receive a damaged or faulty item, and this becomes apparent within the period of warranty as advertised at the time of purchase, Ladyluck fun casinos requires photographic evidence of the fault in order to ascertain how, why and when the damage has occurred. Please send these photographs along with a description of the damage to Ladyluckcasinos@aol.com. If the item is in warranty and the damaged is deemed to be legitimately covered by this warranty then ladyluck fun casinos will endeavour to process a replacement or product exchange as soon as possible. This may take up to 30 days and Ladyluck fun casinos is not liable for any losses caused by any delays during this process. Please note that refunds are not available on damaged or faulty items after the 7 day period (detailed above) has elapsed. |
